Our return policy is valid for 14 days. If your purchase was made more than 14 days ago, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. The item

must also be in the original packaging.

Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers or magazines can

cannot be returned. We also do not accept products that are intimate or hygiene products, hazardous materials or

flammable liquids or gases.

Furthermore, the following items cannot be returned:

* Gift vouchers

* Software products for download

* Some health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not return the purchased items to the manufacturer.

In certain situations, only partial refunds will be granted (if applicable)

* Books with obvious signs of use

* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.

* Items that are no longer in their original condition, are damaged or are missing parts for reasons not attributable to our fault

are due to.

* Items returned after 30 days from delivery.

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email to inform you that we have received the

received the returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed. A credit will automatically be applied to your credit card or original payment method within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, please check your bank account again first.

Then contact your credit card company. It may take some time for your refund to be credited.

Next, contact your bank. There's often a processing time before a refund is posted to your account.

If you have done all of this and still have not received a refund, please contact us at kontakt@kartenkoloss.de.

Promotional items (if applicable)

A refund can only be made for regular-priced items; sale items are unfortunately excluded from the refund.

Exchange (if applicable)

Exchanges are only granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at kontakt@kartenkoloss.de and send the item to: Riede Cohrsweg 9, Riede, 27339, Germany.

Gifts

If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher for the purchase value upon return. Once we receive the returned item, you will receive a voucher via email.

If the item was not marked as a gift at the time of purchase or sent to the gift recipient, the refund will be made to the

donor, and the donor will be informed of the return.

Shipment

To return your product, you should send your product to: Riede Cohrsweg 9, Riede, 27339, Germany.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you

refund, the return shipping costs will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.

If you are sending an item worth over €75, you should use a shipping service with tracking or take out a

Consider shipping insurance. We cannot guarantee that we will receive the item you return.