KartenKoloss Help Centre
Quick answers. More time for collecting.
Everything you need to know about shipping, orders, returns and our authentic sealed trading cards.
✓ Authentic and sealed
✓ Shipping from Germany
✓ Free German shipping from €125
Shipping & payment
How long does shipping take?
In-stock items are usually delivered within Germany in 1–2 business days. In individual cases, delivery can take up to 3 business days. The available shipping method and an estimated delivery time are displayed at checkout.
Do you offer free shipping?
We offer free standard shipping within Germany on orders of €125 or more.
Do you ship internationally?
Yes. We ship from Germany to the EU destinations offered for your address at checkout. Available countries, costs and delivery options are shown before you place the order.
How can I track my order?
After dispatch, you receive a shipping confirmation with tracking information when available. You can also use our tracking page.
Which payment methods do you accept?
We accept PayPal and Klarna, plus the card and payment methods shown for your order at checkout.
Will I have to pay customs duties or import taxes?
Deliveries within the EU normally do not incur import duties. If destinations outside the EU are offered in the future, local taxes or duties may apply.
Do you offer express shipping?
Available shipping methods for your address are shown at checkout. If no express option appears, please contact us before ordering if delivery is urgent.
Orders & service
How do pre-orders work?
Pre-orders ship according to the release or dispatch date stated on the product page. If an order combines in-stock and pre-order items, it may ship together once all items are available.
How do I cancel or return an order?
Contact us as early as possible at kontakt@kartenkoloss.de or use the cancellation form in the store. Orders that have already shipped cannot be stopped.
Can I return an opened display or booster pack?
Please contact us before returning an item. Returns are handled according to our cancellation notice and return conditions; statutory rights for defective goods remain unaffected.
What should I do if my delivery arrives damaged?
Please contact kontakt@kartenkoloss.de promptly with your order number and photos of the parcel and damage. Visible transit damage should also be reported to the carrier.
Do you offer bulk orders or wholesale pricing?
Email kontakt@kartenkoloss.de with the products and quantities you need. We will check availability and possible terms individually.
Do you currently have discount codes or promotions?
Current promotions are displayed in the store, cart or checkout. Discount codes are valid only for the stated period and under their respective conditions.
Do you have retail store locations?
No. KartenKoloss is an online store and does not currently operate a public retail location or offer local pickup.
Products & authenticity
What products does KartenKoloss sell?
KartenKoloss specialises in trading cards, especially sealed Pokémon and One Piece products such as displays, boxes and booster packs in different language editions. Availability and exact contents are listed on each product page.
Are your products authentic?
Yes. We sell authentic, sealed products from the markets and language regions stated on each product page.
Are specific hits or pull rates guaranteed?
No. Pack contents and hits are randomised by the manufacturer, so individual cards or specific pull rates cannot be guaranteed.
How many booster packs or cards are in a display?
The quantity varies by set, market and language edition. Exact contents are always listed in the product description.
Cards & tournaments
Are Korean or Chinese cards legal in official tournaments?
This depends on the game, format and event organiser. Please check the rules of the specific official tournament before attending.
What language are the cards printed in?
The card language is stated on every product page. Please check it before ordering because it can vary by edition.
What is the difference between Korean, Chinese and Japanese cards?
Language, card backs, pack and card counts, print characteristics and set composition can vary by edition. The exact language and contents are always stated on the product page.
Still have a question?
We are happy to help personally.
Send us your question together with your order number or product link.
kontakt@kartenkoloss.de